Security
Built to be trusted with every customer conversation.
Regen reads and acts on sensitive data: names, numbers, vehicles, credit interest. It is built so that data is protected, separated by rooftop and visible only to the people who need it.
How we protect your data
Security principles, in plain English.
These are the commitments Regen is built around. Ask us for detail on any of them during your evaluation.
Encrypted in transit and at rest
Traffic to and from Regen uses TLS. Stored data, including conversations and call transcripts, is encrypted at rest.
Rooftop isolation
Each rooftop's data is kept separate. Group access is granted explicitly, never assumed.
Role-based access
Permissions by role and rooftop decide who can see conversations, reports, exports and settings.
Audit log for people and agents
Sign-ins, exports, setting changes and every agent action are logged with who, what and when.
Your data stays yours
You own your customer data. Export it whenever you like. When you leave, we delete it on request after export.
Least privilege by default
Our team accesses customer data only when needed to support you, and that access is logged.
The agents and your data
How Regen uses your data.
Agents need context to do good work. They get exactly the context your settings allow, and nothing they do is hidden.
Your training stays in your workspace
Instructions, knowledge, examples and corrections train your store's agents only. We do not use your customer conversations to train shared models.
People approve what matters
Campaigns need a person's approval before they send. Guardrails decide what agents may promise, and hand-offs bring a person in when judgment is needed.
Every agent action is explainable
Each message, booking and hand-off records which agent acted, why, and which check Guardian ran before it.
Sensitive details are handled carefully
Agents never ask for full Social Security numbers or card numbers by text. Credit steps go through the approved tools you connect.
Questions from your IT team or OEM?
We'll answer your security questionnaire.
Send it to [email protected] and we will work through it with you. To report a security issue, email the same address with “Security” in the subject line.
This page describes how Regen is designed and operated. Contractual security commitments are set out in your agreement with us.
Security you can check.
See the audit log, permissions and Guardian's decision trail in a live demo.